Student Support Services

At UKXpress Ltd, student success is at the heart of everything we do. As the official global operator for Mortha Halls of Ivy T/a City College Birmingham, we ensure that every student — no matter where they are in the world — receives the academic support, resources, and guidance they need to succeed.
We believe that quality education is more than just content — it’s about mentorship, accessibility, and ongoing engagement.

Academic Support

Qualified Tutors at Every Centre - All our partner centres are staffed with trained and approved tutors, supported by City College Birmingham’s academic team to deliver a consistent UK-standard learning experience.

Ongoing Tutor Access - Students have access to tutor support for clarifying concepts, reviewing assignments, and receiving personalised feedback.

Digital Learning Platforms - Many courses come with access to an online portal where learners can access materials, submit coursework, interact with peers, and view progress.

Learning Resources

• Comprehensive course handbooks and unit guides
• Sample assignments and academic templates
• Access to virtual libraries (where available)
• Recommended reading lists aligned with UK curricula

Progress Tracking & Feedback

• Regular assessments to monitor learning progress
• Constructive feedback from tutors and assessors
• Academic reviews to support learners in achieving their qualifications

Flexible Learning Support

Whether you’re studying online, in-person, or in a blended format, our model is designed to be accessible and adaptable:

• Study at your own pace with structured timelines
• Support for balancing work, life, and study
• Options to switch delivery mode where possible (subject to availability)

Certification & Progression Guidance

We don’t stop at course completion — we guide you towards your next step:

• Support with top-up degree applications at UK universities
• Advice on postgraduate progression and career pathways
• Issuance of UK awarding body certificates and transcripts upon completion

Student Services & Communication

Each international centre offers a dedicated Student Services Coordinator to help with:

• Admissions & enrolment
• Timetabling & course access
• Exam scheduling & results
• General queries and wellbeing referrals

Students may also reach out to UKXpress’s global support desk via:

📧 studentsupport@ukxpressglobal.com

📞 WhatsApp Helpline: +44 (0)1234 567891

🕒 Office Hours: Monday–Friday, 9am–5pm (GMT)

Student Code of Conduct & Wellbeing

We promote a culture of respect, inclusion, and academic integrity. All students are expected to uphold these values. Support is available for:

• Learning difficulties and additional needs
• Academic integrity awareness
• Wellbeing and personal support (via centre partners)

Your Success Is Our Priority

When you join a programme through UKXpress, you’re not just enrolling in a course — you’re joining a network that champions your success from enrolment to graduation and beyond.